Set up your account
Spinchester sign-up and verification, in four steps
Four steps take you from a new Spinchester login to an account that is ready for payouts: register, verify, plan a pause, install.
- setup steps
- 4
- or local legal age
- 18+
- to send documents
- 30 days
Four steps to a ready account
Take them in this order. Each card lists the rules that apply at that point.
Create your account
- One per person. Duplicate accounts may be closed, with winnings reclaimed.
- No VPN. The terms prohibit it, and the account is for personal use.
- Secure it. You log in with your ID and password; 2FA is optional.
Verify your identity
- Documents. You may need to show ID, proof of residence or financial statements.
- A call. A phone call or video verification can be part of the check.
- Stay reachable. Two weeks without contact locks the account.
Know how to pause
- Self-exclusion. Ask support through live chat, which is online 24/7.
- Closure. Email [email protected]; it's actioned within up to 72 hours.
Add the app
- Install button. The mobile-app page offers an Install button; no store listing is mentioned.
- Platforms. Windows, Mac and Chrome are shown, then Android and iOS.
- Any device. Play on iOS, Android or desktop and switch devices without losing progress.
What Spinchester KYC asks for
An ID document. Requested to confirm who you are and your age.
Proof of residence. A document that shows where you live.
Your own payment method. Deposits must come from a method in your name.
Statements, if asked. Financial statements may be requested as well.
A reachable phone. A phone call or video check may be part of verification.
Latin or Cyrillic. Documents in another script can mean a video check instead.
Documents are due within 30 calendar days of a withdrawal request, so gather them before you ask for a payout.
Spinchester breaks, closure and help
Where each request goes when play needs to stop.
| Need | Where it goes | What to expect |
|---|---|---|
| Self-exclusion | Support, via live chat | The team is online 24/7, every day |
| Help for a relative | Friends or family contact support | About self-exclusion for that player |
| Account closure | Email to [email protected] | Actioned within up to 72 hours |
| Closure by chat | Not accepted | Chat closure requests are not actioned |
| Marketing opt-out | Account settings or support email | Stops promotional messages |
| A self-check | Questions on the responsible gaming page | A yes to any: contact a specialist |
Help is also available from GamCare, Gambling Therapy, Gordon Moody Association and Gamblers Anonymous, all listed on the main site. 18+ | T&Cs apply.
Spinchester login and setup questions
Can I close my account, and how?
Send an email to [email protected] stating why you want to close. Closure requests sent through chat are not actioned, and the closure is actioned within up to 72 hours of your request.
What happens to an account I stop using?
After 90 days without activity it counts as dormant and may be closed, with any remaining balance retained. Support can reactivate it. Loyalty points and levels are cancelled after more than 3 months of inactivity.
Can I try the games before depositing?
Yes. Go to the account section and choose "demo" there; that opens a demo account, so you can learn a game before any money is involved.
How do I log in to Spinchester?
Log in on spinchester.com. Accounts open with your unique ID and password, plus 2FA if you switched it on. Still stuck? Live chat is online 24/7, and [email protected] covers anything chat can't.
Do I need to download anything?
No store download is mentioned. The mobile-app page lists Windows, Mac, Chrome, Android and iOS with an Install button, and the site itself runs on iOS, Android and desktop.
Step one
Start with the sign-up form
Registration happens on spinchester.com. Have your ID ready before the first payout.